We hope you will be really happy with our products. However, if for any reason you are not completely satisfied, or indeed should you need to exchange an item this can be done within 14 days, so long as the item has not been used, is still in a saleable condition and still has the labels attached. Please note we are unable to refund or exchange an item without a receipt and the refund will only be made to the original payer.
To return an item please contact us by email at firstname.lastname@example.org to confirm that you are returning an item. Please note that unless an item is faulty we cannot refund the postage costs. This does not affect your statutory rights. We also recommend you obtain proof of posting from the post office when returning goods as we cannot be held responsible for parcels lost on return to beanbaby. Once we have received and verified the returned item we will initiate the refund, replacement or exchange.
Return delivery address:
beanbaby, 21 Atherton Street, London, SW11 2JE